During ALL air ambulance and commercial medical escort services, updates at every step to the customer, family or friends, ground transportation, sending and receiving facilities and physicians
We respect privacy, and no unauthorized individual or organization shall receive ANY information about any Aeromedevac customers and patients
All air ambulance and commercial medical escort flights are displayed live in the Communications Center as they progress. Shown are aircraft / airline altitude, speed and direction. We can contact our air ambulances directly. Well ahead, we know of any delays or airport diversions and make immediate adjustments with ground transportation, customs and immigration, airport services, sending and receiving facilities and update the customer, family or friends.
We have fax and email for electronic communications. Land line telephones can be rerouted to cellular telephones in case of land line interruption. All data and information is security protected in our computer system with scheduled off site back-up.